1.1. You must be at least 18 years old or accessing the Site under the supervision of a parent or legal guardian.

1.2. By registering or placing orders, you confirm that you have the legal capacity to enter into binding contracts under UAE law. Buabed Banafa reserves the right to seek reimbursement from the parents or legal guardians of any minor who places orders if any damages or losses arise.

2.1. You agree to use the Site only for purposes permitted by applicable law, regulation, or generally accepted practices in the UAE.

2.2. Unless expressly authorized in writing by a Buabed Banafa representative, you will not:

• Access the Site through any method other than the interface provided (e.g., no APIs, scripts, web crawlers).
• Duplicate, reproduce, copy, sell, trade, resell, or otherwise exploit the Site or its Content.
• Transmit any virus, malware, or other harmful code.
• Engage in any action that disrupts or harms the Site, its servers, or networks.

3.1. Certain services or areas of the Site may require you to register for an account. We reserve the right to deny any registration request.

3.2. You are responsible for maintaining the confidentiality of your login credentials and for all activities and orders placed through your account.

3.3. If you suspect unauthorized use of your account, you must notify us immediately at [email protected].

3.4. We reserve the right to suspend or terminate accounts, refuse service, or cancel orders at any time if we believe you have violated these Terms.

4.1. All Content (text, graphics, logos, images, audio, video, software, data) on the Site is owned or licensed by Buabed Banafa or its suppliers and is protected by UAE and international intellectual property laws.

4.2. "Buabed Banafa," our logos, product names, and related marks are trademarks of Buabed Banafa Perfumes Ind.

4.3. You may not copy, reproduce, distribute, or create derivative works from any Content without our prior written consent.

5.1. All prices displayed on the Site are in United Arab Emirates Dirhams (AED) and inclusive of applicable VAT.

5.2. Prices may change at any time without prior notice. Promotional or discounted prices apply only during specified periods.

5.3. In the event of a pricing error (typographical, technical, or other), we reserve the right to cancel any affected order or revise the price, even after order confirmation. You will be notified if an order must be canceled due to pricing inaccuracies.

6.1. We make every effort to ensure that all product descriptions, images, specifications, and pricing are accurate and up to date. However, we cannot guarantee complete accuracy due to human error or other factors.

6.2. Product availability is not guaranteed. If an item becomes unavailable after you place an order, we will notify you and give you the option to cancel or substitute the item.

6.3. All hyperlinks to third-party websites are provided for convenience. We do not assume responsibility for the accuracy or content of any third-party sites.

7.1. Order Placement: You may place an order via the Site. Before submitting, please ensure your personal information (billing and shipping address) is accurate.

7.2. Confirmation & Acceptance: Receiving an order confirmation email does not constitute acceptance of your order. We reserve the right to accept or decline your order for any reason at any time.

7.3. Order Processing: If items are in stock and payment is verified, orders are typically processed within 24–48 hours (excluding weekends and UAE public holidays).

7.4. Order Modifications & Cancellations:

• To modify or cancel an order that has not yet shipped, please call us during business hours at +971 56 700 4918. Email requests are discouraged due to volume.
• Once shipped, orders cannot be canceled.

7.5. Pre-Orders:

• Pre-ordering allows you to reserve items before official release. We will ship pre-ordered items on or shortly after the official launch date, subject to warehouse availability. Pre-orders may incur delivery fees unless otherwise indicated.
• Pre-orders are confirmed only upon full payment. You may cancel a pre-order up to three (3) days before the anticipated shipment date for a full refund.

8.1. We currently accept Cash on Delivery (COD) within the UAE only. Other payment methods (e.g., credit/debit cards, online wallets) are also available for use.

8.2. We implement reasonable security measures (SSL, encryption) to protect your payment information. However, if your device is compromised by malware or viruses, our security cannot be fully guaranteed.

8.3. If you have unpaid fees or a pending dispute, we may refuse to accept new orders or deliveries until resolved.

8.4. You remain responsible for any customs, duties, or taxes that apply to your order where applicable.

9.1. We deliver only within the UAE. Delivery times are estimated at checkout and may vary based on location and courier availability.

9.2. We are not liable for delays due to courier issues, force majeure, or inaccurate shipping information.

9.3. It is your responsibility to provide a complete and accurate delivery address.

10.1. Unopened Items:

• Return unopened, unused items within 7 calendar days of delivery for a full refund (excluding shipping charges).
• Conditions for return: original, unmarked packaging; product in perfect condition; valid proof of purchase.

10.2. Non-Returnable Items:

• Opened or used products
• Discounted or promotional items
• Items purchased with vouchers or coupons

10.3. Defective or Damaged Items:

• Report within 48 hours of delivery by emailing [email protected] with clear photos or videos.
• Upon verification, we will arrange for a return or replacement at no cost to you.

10.4. Refund Process:

• Refunds will be issued only to the original payment method (e.g., credit/debit card).
• No cash refunds under any circumstance.
• Shipping fees are non-refundable unless the return is due to a defect or error on our part.

10.5. Return Shipping:

• Customers are responsible for return shipping costs, except in cases of damage or defect.
• We recommend using a trackable courier, as Buabed Banafa is not liable for lost returns.

10.6. Policy Abuse: We reserve the right to refuse returns if we suspect abuse (e.g., excessive, seasonal returns without valid reason).

10.7. In-Store Returns: Online purchases cannot be returned at any physical store location.

11.1. The order confirmation generated by the Site is not a valid tax invoice. A proper tax invoice (electronic or paper) will be provided upon delivery, as required by UAE VAT regulations.

11.2. Each invoice is stored in our system and accessible upon request.

12.1. We take reasonable measures to protect your personal and payment data. However, we cannot guarantee absolute security if you access the Site via an infected device or unsafe network.

12.2. For details on how we handle your data, please review our Privacy Policy.

13.1. To the fullest extent permitted by UAE law, our total liability for any claim arising from your use of the Site or purchase of products shall not exceed the purchase price of the specific goods giving rise to the claim.

13.2. We shall not be liable for:

• Any indirect, incidental, or consequential damages (e.g., loss of profit, data, or business opportunity).
• Third-party claims arising from your use of the Site.

13.3. Your sole remedy, if dissatisfied, is to cease using the Site and return any purchased products in accordance with our Return Policy.

14.1. These Terms, any disputes, claims, or controversies arising out of or related to them, and your use of the Site, shall be governed by and construed in accordance with the laws of the United Arab Emirates.

14.2. Any disputes not resolved amicably shall be submitted exclusively to the courts of Dubai, UAE.

15.1. We reserve the right to modify or update these Terms at any time. Changes will be posted on this page with an updated "Effective Date."

15.2. Your continued use of the Site after modifications constitute acceptance of the revised Terms. If you disagree with any update, you must immediately cease using the Site.

If you have questions about these Terms or need further assistance, please contact us:

• Email: [email protected]
• Phone: +971 56 700 4918